Are no-shows affecting your bottom line? Want to end no-shows? If you are a new business, you have the ability to kick things off with a clear and simple policy. An established business implementing a new policy to existing clients can take some time to get adjusted to. It is well worth the practice to have a No-Show policy so that you have control over your business.
Here are a few professional and subtle ways how to end no-shows
and communicate your
ALWAYS STATE YOUR NO-SHOW POLICY WHEN BOOKING APPOINTMENTS, BOTH ONLINE OR BY PHONE, REQUEST A DEPOSIT OR COLLECT CREDIT CARD INFORMATION – THIS REMINDS CLIENTS, THAT IF THEY FAIL TO SHOW UP, YOU WILL FOLLOW YOUR CANCELLATIONS POLICY.
INCLUDE YOUR BUSINESS CANCELLATION/NO-SHOW POLICY ON YOUR APPOINTMENT CARD.
PUT UP SIGNAGE AT THE RECEPTION DESK AS A SIMPLE REMINDER.
WHEN SENDING OUT EMAIL PROMOTIONS OR NEWSLETTERS, ALWAYS INCLUDE A SMALL REMINDER ABOUT YOUR CANCELLATION POLICY.
SET UP AUTOMATIC APPOINTMENT REMINDERS ON YOUR ONLINE SCHEDULING SYSTEM, A QUICK REMINDER CAN KEEP CLIENTS FROM FORGETTING OR OVERBOOKING THEIR SCHEDULES.
If you set your business up with a strong policy as well as a reminder system “No-Shows” will be a thing of the past!
Find here a word-for-word cancellation policy, feel free to change it up to fit your own business.
I understand that special circumstances are unavoidable and cancellations may be necessary. If you find yourself unable to keep your appointment I request at least 24-hour notice. All cancellations must be done online through Schedulicity. Cancellations through email or social media will not be valid. Clients who do not honor their appointments may be charged the cancellation fee as follows:
24 hours notice: service or services may be canceled without charge
Failure to show: entire service will be charged
Cancellation under 24-hour notice: service/services are subject to a charge up to the full amount of the service(s).
NEED A SALON MARKETING PLAN?
Plan And Align Your Marketing Campaigns & Activities With Our Beauty Business Marketing Calendar
Plan and align your marketing campaigns & activities with our Beauty Business Marketing Calendar
– Ready-to-use editable 12-month calendar
– Dates and events to promote throughout the year
If you are looking for a brand makeover or new brand creation, set up a chat via Calendly for a FREE 30-minute consultation call with me Set up a chat with me here